Contact
Questions, problems or reports: we read every email and answer within 2 business days.
Email us
Write to info@lunagirlfriend.com from the email on your account, so we can find it. Tell us what happened and when; a screenshot helps if something looks wrong.
What we can help with
Signing in and your account.
Payments, plans and billing mistakes; see the Refund & cancellation policy first.
Reporting a character, photo or message that breaks the Content & 18+ policy.
Privacy requests, such as a copy of your data. You can delete your account yourself at any time from Account.
Your sign-in code
We never ask for your sign-in code. Don't share it with anyone, including us.