Refund & cancellation policy

Cancelling a plan

Cancel anytime from Account → Billing. Your plan keeps working until the end of the period you paid for; after that it isn't renewed and no further payment is taken.

Credits you already have stay in your account after you cancel, and they don't expire while your account exists.

Payments aren't refunded

Plans and credits are delivered the moment you pay: credits go straight to your balance and plan features start at once. Because of that, payments aren't refunded, including the rest of a period after you cancel and credits you haven't spent.

Right of withdrawal

If you live in the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content delivered right away, that right ends once delivery starts. When you pay, you ask us to deliver immediately and confirm that you lose your right of withdrawal.

Billing mistakes

If you were charged twice, charged after cancelling, or paid and didn't get your credits or plan, write to info@lunagirlfriend.com within 30 days from the email on your account. We fix it or refund that payment to the card you used; refunds reach your card in 5 to 10 business days.

Chargebacks

Please write to us before disputing a payment with your bank; we can usually sort it out faster. An account with an open dispute may be suspended until it is resolved.